“Reliability, is what we bring to homeowners” said Zikry, 28."Our customers are assigned a service team to heed to their call, made up of license sales representatives, a project manager/foreman, and crew, access to our system so that they can review the status of their work and timeline, send internal notes, and direct contact with our customer service desk during business hours".
In an industry where customers are sometimes left in the dark, not knowing what the next steps are, having an issue, but not getting their calls returned, paying for a service that was delivered at half stance, New York Construction Company focuses on quality work and prides itself in open communication at all times. "Homeowners want a contractor they can trust" said Ushyarov, 28."It is so easy to do the right thing, and it blows my mind when I read about what other contractors do to homeowners. It is a shame, because the bad experience hurts all of us."
There is truth to Ushyarov's statement. An article was written almost a year ago highlighting the following:
The New York City Department of Consumer Affairs (DCA) yesterday announced that during a two-month period in which more than 380 inspections were conducted, one in five home improvement contractors were caught operating without a license. According to the DCA, 755 inspections have been conducted throughout the City in the last year with nearly 400 violations issued, 134 vehicles seized and more than 60 licenses revoked or suspended. The majority of the nearly 600 complaints received by DCA about home improvement contractors in the past year involved contractors failing to follow through on the terms of their contracts with homeowners. Home improvement contractors are consistently one of DCA's highest complaint categories. "I am sure this number has grown since then" said Zikry. "This is very alarming, but there are a number of us that have the customer's best interest at heart, and this is what will keep you in business."
New York Construction Company has just launched its re-designed website, indicative of a positive direction. They have also started to become a little more engaging on the social media front and can now be found on Twitter and on Facebook. So, if you are in need of any assistance, give them a call and see for yourself. I highly doubt you will be disappointed. They did create Click and Improve with a customer first approach and as the saying goes...it starts from the top.